Refund Policy

Refund Policy

At AxelRod, our goal is to ensure your complete satisfaction with our products and services. We understand that there may be circumstances where you need to request a refund. To address this, we have created a clear and fair refund policy to meet your needs.

120-Day Satisfaction Guarantee

We are confident in the quality of our products and offer a 120-day money-back guarantee from the date of purchase. If, for any reason, you are not satisfied with the product, you may request a refund within this period.

Refund Conditions

To qualify for a refund, the following conditions must be met:

  1. The refund request must be submitted within 120 days of the purchase date.
  2. You must provide proof of purchase (such as a receipt, order number, or confirmation email).
  3. In certain cases, we may request additional information, such as the reason for dissatisfaction, to help us improve our products and services.

How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to suporte@lipedema-free.com with the subject line “Refund Request.”
  2. Include the following details in your email:
    • Your full name.
    • Order details, such as the order number or purchase date.
    • Reason for the request (optional but appreciated to help us improve).
  3. Our team will review your request and respond within 10 business days.

Refund Processing

  • Once your refund is approved, it will be processed using the same payment method used for the purchase.
  • The time for the funds to appear in your account may vary depending on your payment provider or bank.

Exceptions

  1. The 120-day guarantee does not apply to:
    • Products purchased outside of official AxelRod channels.
    • Digital products that have been fully accessed or consumed during the guarantee period.
    • Cases that violate our Terms of Service or Privacy Policy.
  2. We reserve the right to deny refunds if we detect abuse or fraudulent refund requests.

Contact Information

If you have any questions about our refund policy or need assistance, please contact us at suporte@lipedema-free.com or call us at +1 (407) 2843740.

We are here to help! Your satisfaction is our priority.